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Shipping Information

Due to COVID-19 we have reduced the number of employees in our fulfillment center to ensure the health and safety of our employees. Orders may take up to 3-5 business days to leave our warehouse especially during peak shopping season (Black Friday/Cyber Monday) and holidays.

We provide FREE Shipping

Once the shipment has been picked up by the carrier, you will receive an updated tracking number, which can be used to follow your package’s journey to the destination. If your package says that it has been delivered, but you cannot find it, please give your local post office a call. They have access to exact GPS coordinates where your driver delivered the package, which can help you locate your package’s whereabouts. Growatt under no circumstances is responsible for lost or stolen packages once there has been a delivery confirmation for that tracking number we are unable to issue a refund of any kind.

We suggest that the customer open a claim with USPS, as this may lead to the locating of a lost package.

International Shipping and Custom Duties and Fees.

We can only send to the U.S. region.

Stress Free Returns & Exchanges.

If we make a mistake with your order or send a less-than-perfect product we will reship and replace your product. Due to the nature of our products we cannot accept returns for products that have been opened for the safety and health of our employees. Returns are accepted within 30 days of purchase. Contact our customer care team at 273192203@qq.com and they can assist you.

Refunds are contingent upon the company’s reception of the unwanted Growatt Product. Exchanges are dependent upon product availability.

Growatt Customer Care Email: 273192203@qq.com

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